What is Feedback and Why is it Important?

Let's be clear

We need to define what we actually mean by feedback.

"If we never learn to take something apart, test the assumptions, and reconstruct it, we end up trapped in what other people tell us — trapped in the way things have always been done." – FS

A lot of concepts appearing to be feedback are not helpful to our development — or at least, not on their own.

Myths About Feedback

1. Feedback is my performance review

Hard no. We should see opportunities for feedback in everyday life. A good performance review will include feedback, but they're not the same.

2. Feedback is usually negative or focuses on what I'm doing wrong

Some of the most useful feedback I’ve received focuses on what went right, so I can repeat it. In systems thinking, this is called a reinforcing feedback loop, and it leads to exponential growth!

3. The person giving the feedback "has the right answer"

Most feedback says more about the giver than the receiver. It’s shaped by their experiences and worldview. Take what value you can, ask clarifying questions, and decide what’s worth keeping. Seek feedback from people you trust and admire.

4. I need to action all feedback I receive

Firstly — see #3. Trying to work on too many areas at once is tough. Consider all feedback carefully, then decide which ones are truly worth acting on.

5. Feedback is only a workplace thing

Nope. At work, at home, at a restaurant that gave you bad service — every part of life offers opportunities for feedback.

6. Feedback is always intentionally given and direct

Any information you receive about the impact of your actions is feedback. Sometimes no response at all is feedback. Being open to subtle and indirect feedback helps you learn faster.

More coming soon...